Privacy Policy

Last updated November 13, 2026

Chapter360 is software that helps the staff and officers of a membership chapter with administrative work: reading their mail to prepare a daily brief and reply drafts, entering vendor invoices into the chapter's accounting system after a person approves them, tracking events, meetings and prospective members. This policy says what information Chapter360 handles, why, and what you can do about it. Questions and requests go to legal@chapter360.ai.

Who this covers

Chapter360 is used by chapters (our customers) and the people they invite. It is not offered to the general public, to children, or for personal, family or household use. The chapter decides who is invited and which features are on.

What we handle

• Your account. Your email address, name, role in the chapter, approval limit, preferences and notes on how you write. Sign-in is by a link sent to your email; we do not store a password.
• Your mailbox and calendar, if you connect them. With your consent through Google or Microsoft, Chapter360 reads recent messages and upcoming calendar events in your own account to prepare your Daily Brief, and saves reply drafts into your own Drafts folder. We keep what the brief shows (sender, subject, a short reason, and the draft's reference), not a copy of your mailbox. Chapter360 never sends email from your account; a person sends every message.
• A chapter mailbox, if an admin connects one. Messages under the labels or folders the chapter chooses are read to find invoices, receipts and similar documents, which are stored so they can be reviewed and approved.
• The chapter's accounting system, if an admin connects it. With the chapter's consent through Intuit, Chapter360 reads vendors, accounts and classes from QuickBooks Online and, only after a person approves an item, creates the matching bill or expense. We do not store bank or card numbers.
• A request for access. If you send the request form on our website, we keep your name, work email address, chapter, role and anything you wrote, and use them only to reply to you. No payment details are collected on our website.
• Chapter records. Events, RSVPs, vendors, meeting notes and action items, files the chapter uploads, and a membership pipeline (names, email addresses and progress of prospective members), entered by the chapter or read from mail a chapter admin has connected.
• Other services the chapter connects, such as Slack, Dropbox, Google Drive, SurveyMonkey, meeting recorders and membership portals: only what is needed for the feature the chapter turned on.
• Activity records. Who approved, rejected or changed what, and when, so the chapter has an audit trail; and ordinary technical logs.

How we use it

Only to provide Chapter360 to you and your chapter: to prepare briefs and drafts, extract and post approved transactions, keep chapter records, send you the notifications you chose, keep the service secure, and fix problems. We do not sell personal information, do not use it for advertising, and do not build profiles for anyone else.

Artificial intelligence

Chapter360 uses Claude, an AI model made by Anthropic, to read documents and messages and to write summaries and drafts. The text needed for a task is sent to Anthropic for that purpose. We do not use your information to train AI models, and we use Anthropic's commercial service, whose terms state that it does not train its models on this content. AI output can be wrong: every payment, posting and outgoing message is approved or sent by a person.

Google user data

Chapter360's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. In particular: Google user data is used only to provide the user-facing features described above; it is not transferred to others except as needed to provide those features (our hosting provider and Anthropic, as described here), to comply with law, or as part of a merger or acquisition with notice to you; it is not used for advertising; it is not used to train generalized AI models; and no person reads it unless you ask us to for support, it is needed for security or to comply with law, or it has been aggregated and anonymized for internal operations.

Who else handles it

We use service providers who process information for us under contract: Render (hosting and database, in the United States), Anthropic (AI processing), and an email delivery provider for sign-in links and notifications. The services you or your chapter connect (Google, Microsoft, Intuit and the others above) receive what Chapter360 writes to them at your direction, such as a draft or an approved bill. We disclose information if the law requires it.

Security

Connections use encryption in transit. The access tokens that let Chapter360 reach your connected accounts are encrypted before they are stored. Each chapter's records are kept separate from every other chapter's, and what Chapter360 reads in one person's own mailbox is not shown to their colleagues. No system is perfectly secure; if we learn of a breach affecting your information we will tell the chapter and the people affected as the law requires.

How long we keep it

We keep a chapter's records while the chapter is a customer. When you disconnect an account, its access tokens are deleted and Chapter360 stops reading it. When a chapter leaves, or when you ask, we delete the information we hold within 30 days, except what we must keep by law or to resolve a dispute. Records already written to your own systems (a draft in your mailbox, a bill in QuickBooks) stay there under your control.

Your choices

• Disconnect your mailbox at any time under My settings; a chapter admin can disconnect the chapter's accounts under Chapter settings. You can also remove Chapter360's access from your Google, Microsoft or Intuit account settings.
• Ask us for a copy of, a correction to, or deletion of your information by writing to legal@chapter360.ai. If your chapter invited you, we may need to involve the chapter.
• Depending on where you live, you may have further rights under local law; we will honor them.

Changes

If we change this policy in a way that matters, we will tell chapter admins before it takes effect and update the date above.

Contact

Chapter360 · legal@chapter360.ai